Popular topics and FAQs about the program.
What is the Technology Trade-In Program?
The Technology Trade-In Program is part of our commitment to minimizing the impact our products have on the environment. It offers Cougar Byte customers an easy way to sell your electronic equipment.
Does Cougar Byte administer the program?
No. Cougar Byte contracts with PowerON Services, Inc. to administer and manage the Technology Trade-In Program.
How do I get a quote?
Find your product. Answer a few simple questions about its condition to see an estimated value. Complete the quote process by entering required customer information. Check your email for a message containing quote details and shipping instructions. The quote is valid for 30 days.
Does the quoted value ever expire?
Yes. Quotes are valid for 30 days. After a quote expires, you may request another quote.
How is the value of my equipment determined?
The value depends on a variety of factors, including the demand for your specific item in the secondary electronics market and its condition. When you visit the website, you'll answer a few simple questions about your product and describe its condition. Based on the information you provide, PowerON determines the estimated fair market value of your device and a quote is displayed instantly.
What products are eligible for the program?
Any laptop, desktop, tablet, smartphone, smart watch, media player, display, gaming console, or dslr camera - may qualify.
What if I receive a zero-value quote?
We recommend using a local option to help you recycle your electronics simply and safely.
What if I can't find my product?
If your product is less than five years old, please email us at email@example.com. We will provide a custom quote and add your model to our program.
Can I sell to PowerON if I live outside the United States?
No. Our program is only offered to individuals 18 years or older in the U.S.
How will I be paid for my equipment?
You will receive a Cougar Byte Gift Card equal to the trade-in value.
Can my equipment be returned after payment has been issued?
No. Once payment is fulfilled, the item will not be returned.
What should I do with my old equipment before I bring it to the store?
Remove any account passwords from your product. Search your product's manufacturer support page assistance. PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old product. PowerON and Cougar Byte assume no responsibility for loss or confidentiality of personal data on equipment.
What happens to my equipment after I trade it in?
PowerON will test and assess the equipment to determine if it qualifies for reuse. Qualifying equipment, tested in working condition, will be sold in the secondary electronics market as "used." Equipment that does not qualify for reuse will be recycled by a contracted recycling supplier in an environmentally responsible manner.
What happens to my personal data?
PowerON's data erasure process includes complete data removal to industry standards (NIST 800-88, HIPAA, and PII compliant). PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer.